Branch Service & Parts Manager - Drive Service Growth

Gregory Poole; Mebane, Northern (NC, KY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Gregory Poole Equipment Company seeks a Branch Operations Manager in Mebane, NC to plan and manage parts, service and product support sales. You will supervise staff, monitor performance, and drive profitability while maintaining strong customer relations across the branch.

The role emphasizes cross-functional coordination with Sales and Product Support, budgeting, and site leadership. Requires a four-year college degree in business or related field and managerial experience, plus proficiency

Qualifications

• Four-year college grad in business or related field with 4+ years in service industry and 2+ years in management.
• Or an associate degree with 6+ years in service industry and 2+ years in management.
• Must have PC experience and be familiar with Windows Office, especially Excel and Word and MS Outlook.

Responsibilities

• Site Administration – supervise service and parts staff and manage office activities.
• Develop and monitor parts/service goals, performance standards and time utilization.
• Ensure scheduling/dispatching of field service technicians and accurate work orders.

Skills

Leadership

Staff supervision

Operations planning

Customer relations

Scheduling/dispatch

Education

Bachelor's degree in business or related field

Associates degree with relevant experience

Tools

Excel

MS Word

MS Outlook

Job description

Gregory Poole Equipment Company seeks a Branch Operations Manager in Mebane, NC to plan and manage parts, service and product support sales. You will supervise staff, monitor performance, and drive profitability while maintaining strong customer relations across the branch.

The role emphasizes cross-functional coordination with Sales and Product Support, budgeting, and site leadership. Requires a four-year college degree in business or related field and managerial experience, plus proficiency