Branch Service Manager II - Ops Lead & Growth

Gregory Poole Equipment Company

Mebane (NC)

On-site

USD 70,000 - 100,000

Full time

14 days+

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Job summary

Gregory Poole Equipment Company is seeking a Branch Operations Manager to plan and oversee parts, service and product support sales at the Mebane location. You will supervise service and parts staff, drive service goals, and ensure efficient work order processing.

You will partner with sales and product support to grow profitability while maintaining top-notch customer service. The role emphasizes leadership, budgeting, scheduling, and development of staff, with responsibilities spanning site

Qualifications

Four-year college degree in business or related field with relevant experience, including two years in a managerial role.
Experience in service industry environments with leadership responsibility.
Strong organizational and analytical skills.

Responsibilities

Site Administration: supervise service and parts staff, monitor goals and performance.
Coordinate scheduling/dispatch of field service technicians and manage work orders.
Drive profitability by evaluating service activities and ensuring follow-up reporting and cash collection.
Business development: collaborate with Sales and Product Support to improve profits and customer service.
Group leadership: recruit, coach, conduct reviews, train, and develop staff.