Branch Service Manager II

Gregory Poole; Mebane, Northern (NC, KY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Gregory Poole Equipment Company seeks a Branch Operations Manager in Mebane, NC to plan and manage parts, service and product support sales. You will supervise staff, monitor performance, and drive profitability while maintaining strong customer relations across the branch.

The role emphasizes cross-functional coordination with Sales and Product Support, budgeting, and site leadership. Requires a four-year college degree in business or related field and managerial experience, plus proficiency

Qualifications

• Four-year college grad in business or related field with 4+ years in service industry and 2+ years in management.
• Or an associate degree with 6+ years in service industry and 2+ years in management.
• Must have PC experience and be familiar with Windows Office, especially Excel and Word and MS Outlook.

Responsibilities

• Site Administration – supervise service and parts staff and manage office activities.
• Develop and monitor parts/service goals, performance standards and time utilization.
• Ensure scheduling/dispatching of field service technicians and accurate work orders.

Skills

Leadership

Staff supervision

Operations planning

Customer relations

Scheduling/dispatch

Education

Bachelor's degree in business or related field

Associates degree with relevant experience

Tools

Excel

MS Word

MS Outlook

Job description

400 Gregory Poole Ln, Mebane, NC 27302, USA

Job Description

PRIMARY FUNCTION:

Planning and managing the branch operations to ensure efficient and profitable parts, service and product support sales. Provide effective customer relation activities designed to enhance continuing services use by customers. Support overall construction sales throughout the company.

ESSENTIAL DUTIES:

Site Administration – 50% time activity

• Provides daily supervision and guidance for service and parts branch associates and manages general office business activities as needed.
• Establish and monitor parts and service goals and results including location conditions, job and performance standards, time utilization and performance of associates, etc.
• Ensures timely and appropriate scheduling/dispatching of field service technicians.
• Ensures proper work order maintenance by monitoring daily time entry and workorder processing. Meets company’s mandated “10 days from last labor activity” in closings of workorders.
• Evaluates overall quality of site parts and service activities and implement actions to provide the best customer service while ensuring necessary profitability.
• Monitors all company property to ensure proper maintenance (i.e. vehicles, building, tooling, etc.)
• Ensures all required reports and operational bookkeeping is submitted in a timely manner.
• Ensures cash sale collection procedures are followed.

Business development and management activities – 30 % time activity

• Provides managerial integration with the Sales Manager and Product Support Manager to continuously improve operational sales and profits.
• Participates as a member of the divisional management staff in planning and assessing new parts and service approaches and objectives to ensure future profits and customer service.
• Develops and administers annual parts and service budgets and monitors expenditures to ensure the most cost effective and efficient utilization of resources. (associates, fiscal, and capitol)
• Conducts periodic customer site visits to promote construction service and parts activities.
• Assist in developing parts and service merchandising programs by submitting ideas from customer site visits and discussions.

Group Leadership – 20 % time activity

• Provides daily and long-term leadership for the direct report associates to include but not be limited to the following activities:
• Coaching/Supporting
• Conducting Performance Reviews
• Training and Developing
• Counseling and Disciplining
• Dismissing

MINIMUM REQUIREMENTS:

Education :

A four-year college graduate in business or related field with at least four years of service industry experience and two years managerial experience or an associate’s degree with six years of service industry experience with two years of managerial experience. Or an equivalent combination of education and experience may be considered.

Work Experience :

See above

Physical:

Must be able to lift, bend, stoop, and drive routinely and regularly.

Other:

Should have PC experience and be familiar with Windows Office, especially Excel and Word and MS Outlook.

Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

400 Gregory Poole Ln, Mebane, NC 27302, USA