Branch Operations Leader: Parts & Service

Gregory Poole Equipment Company in; Hanahan (SC); On-site; USD 85,000 - 125,000; Full time

Job summary

Gregory Poole Equipment Company is seeking a Branch Manager (Finance) to plan and manage branch operations, ensuring efficient parts and service delivery and profitable performance. The role requires coordinating customer relations, pricing, and maintenance programs while leading a team in compliance with safety and company standards.

Key duties include controlling the branch P&L, supervising service and parts operations, maintaining asset management, and driving business development through

Qualifications

• Associates degree in related field; bachelor's degree in business or related field preferred.
• Experience in service industry and management roles is required.
• Must have PC experience and be competent with Windows Office, especially Excel, Word and MS Outlook.

Responsibilities

• Oversee Service and Parts department operations to ensure timely, professional, and value-based customer support.
• Ensure prompt response to customer needs to minimize equipment downtime and maintain clear communication on service and parts status.
• Manage Planned Maintenance, Guaranteed Maintenance, and On-site maintenance programs.
• Ensure 24/7 customer support availability including emergency response.
• Oversee consignment parts inventory for service vehicles and customer locations.
• Ensure accurate quotations for service work and support Product Support Sales Representatives and external customers.
• Manage vendor-requested repairs and assist customers with scheduling to ensure positive service experiences.
• Coordinate OEM technical support communications when required to resolve complex equipment issues.
• Manage the Profit and Loss statement for assigned operations including sales performance, pricing, expense control, staffing, and resource scheduling.

Skills

Leadership

Customer service

Financial management

Budgeting

Team building

Education

Associate's degree

Bachelor's degree

Tools

MS Office

Excel

Word

MS Outlook

Job description

Gregory Poole Equipment Company is seeking a Branch Manager (Finance) to plan and manage branch operations, ensuring efficient parts and service delivery and profitable performance. The role requires coordinating customer relations, pricing, and maintenance programs while leading a team in compliance with safety and company standards.

Key duties include controlling the branch P&L, supervising service and parts operations, maintaining asset management, and driving business development through