Branch Service Leader: Grow Sales & Customer Experience

ADP, Inc.; Andover (MA); On-site; USD 88,000 - 99,000; Full time

Benefits offered by this job

Medical plans

Dental and vision coverage

Flexible spending accounts (FSA)

Disability insurance

Employee Assistance Program (EAP)

Generous paid time off

Emergency loan program

Tuition assistance

Job summary

Reading Cooperative Bank in Andover, MA is seeking a Branch Manager to lead daily branch operations, coach staff, drive sales, and ensure exceptional service. The role partners with Community Development Officers to expand community reach and deposit growth.

You will manage deposits, oversee teller functions, and promote bank products while maintaining compliance and a customer-centric culture. A 4+ year management background and bilingual English/Spanish are preferred.

Qualifications

• Must have strong sales skills and customer service excellence.
• Minimum of 4+ years in a management or supervisory position.

Responsibilities

• Lead branch staff to deliver exceptional customer service.
• Drive sales and growth of deposits and products.
• Ensure daily compliance with bank policies and procedures.

Skills

Sales leadership

Customer service

Staff coaching

Branch operations

Bilingual English/Spanish

Tools

Microsoft Office

Job description

Reading Cooperative Bank in Andover, MA is seeking a Branch Manager to lead daily branch operations, coach staff, drive sales, and ensure exceptional service. The role partners with Community Development Officers to expand community reach and deposit growth.

You will manage deposits, oversee teller functions, and promote bank products while maintaining compliance and a customer-centric culture. A 4+ year management background and bilingual English/Spanish are preferred.