Assistant Branch Manager - Service & Operations Leader

Reading Cooperative Bank; Melrose (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical plans

Dental and vision coverage

Flexible spending accounts (FSA)

Disability insurance

Employee Assistance Program (EAP)

Generous paid time off

Interest-free emergency loan program

Tuition assistance

Job summary

Reading Cooperative Bank in Melrose, MA is seeking an Assistant Branch Manager to supervise daily branch operations, coach staff, and drive customer-focused service. You will support sales efforts, manage deposits, and ensure compliance with bank policies and regulatory requirements.

The ideal candidate thrives in a fast-paced environment, mentors employees, builds strong customer relationships, and maintains operational integrity.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong sales and business development abilities.
• Demonstrated leadership, coaching, and team development skills.
• Strong organizational skills and exceptional attention to detail.
• Excellent time management and follow-through.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
• Ability to prioritize multiple responsibilities and meet deadlines.
• Strong critical thinking, problem-solving, and decision-making capabilities.
• Ability to work independently while fostering teamwork and collaboration.
• High degree of professionalism, integrity, dependability, and accountability.

Responsibilities

• Assist in managing the daily operations of the branch to ensure efficient and effective delivery of service.
• Maintain responsibility for branch security, compliance, internal controls, and operational procedures.
• Support scheduling, workflow management, and delegation of responsibilities to branch staff.
• Oversee cash management activities, including vault maintenance, balancing, cash ordering, negotiable items, outage resolution, fraud prevention, and operational error management.
• Ensure adherence to all bank security procedures and maintain proper functioning of security and safety systems.
• Maintain accurate records and controls supporting branch transactions and operations.
• Assist with internal and external audits, regulatory examinations, and corrective action planning.
• Ensure satisfactory audit performance and operational soundness.
• Resolve operational and customer service issues promptly and professionally.
• Serve as backup for branch staff functions as needed.
• Perform branch opening and closing responsibilities.
• Maintain compliance with all applicable banking regulations, including Bank Secrecy Act (BSA) requirements and annual compliance training.
• Open consumer and business deposit accounts and assist customers with a wide range of banking needs.
• Identify customer needs and recommend appropriate banking solutions.
• Promote and cross-sell products and services that enhance customers' financial relationships with the bank.
• Resolve customer concerns and inquiries with professionalism and urgency.
• Coach team members on customer engagement, referral generation, and sales effectiveness.
• Support branch sales initiatives and contribute to achieving branch performance goals.
• Assist in leading, motivating, and developing branch staff.
• Provide ongoing coaching, feedback, and support to enhance employee performance.
• Help establish and track branch goals in partnership with the Branch Service Officer.
• Train and mentor employees on policies, procedures, customer service, and operational excellence.
• Assist in the preparation of employee performance reviews.
• Foster a positive, collaborative, and results-oriented team environment.
• Support employees with complex transactions, customer concerns, and problem resolution.
• Demonstrate initiative, sound judgment, and effective decision-making.
• Partner effectively with departments across the bank to support organizational goals.
• Adapt quickly to changing business needs and priorities.
• Represent Reading Cooperative Bank within the community.
• Participate in local organizations, networking groups, business events, and community activities.
• Develop relationships that enhance the bank's visibility and support business growth opportunities.

Skills

Customer service

Sales

Leadership

Organization

Time management

Communication

MS Office

Prioritization

Problem-solving

Independence

Professionalism

Education

Bachelor's degree preferred

Tools

MS Office

Excel

PowerPoint

Job description

Reading Cooperative Bank in Melrose, MA is seeking an Assistant Branch Manager to supervise daily branch operations, coach staff, and drive customer-focused service. You will support sales efforts, manage deposits, and ensure compliance with bank policies and regulatory requirements.

The ideal candidate thrives in a fast-paced environment, mentors employees, builds strong customer relationships, and maintains operational integrity.