Banking Center Assistant Manager: Sales & Service

East Cambridge Savings Bank; Woburn (MA); On-site; USD 69,000 - 81,000; Full time

Job summary

East Cambridge Savings Bank in Woburn, MA is seeking an Assistant Service Manager to supervise Banking Center staff, ensure efficient customer service, and support daily operations.

The role emphasizes meeting production goals, developing a sales plan, managing referrals, and maintaining BSA/AML compliance while supporting community outreach. A bachelor’s degree and supervisory retail banking experience are required, with travel as needed.

Qualifications

• Bachelor’s degree or equivalent through specialized coursework and training.
• At least 1 year of supervisory experience in a branch banking environment.
• At least 3 years of progressively responsible experience in a retail banking environment with sales.
• Proficient with digital banking products.
• Excellent customer service, organizational, communication, and problem-solving skills.
• Knowledge in retail banking compliance preferred.
• Able to register as a licensed Mortgage Loan Originator as required under the S.A.F.E. Act.

Responsibilities

• Plans, coordinates, and directs the daily activities of a Banking Center. Ensures courteous delivery of customer services by staff.
• Meets production goals; develops a sales plan, leads, and contacts prospects; manages referrals.
• Provides training, coaching, and cross-training; oversees cross-referral program.

Skills

Supervisory experience

Sales experience

Digital banking products

Customer service

Communication skills

Problem-solving

Education

Bachelor’s degree or equivalent

Job description

East Cambridge Savings Bank in Woburn, MA is seeking an Assistant Service Manager to supervise Banking Center staff, ensure efficient customer service, and support daily operations.

The role emphasizes meeting production goals, developing a sales plan, managing referrals, and maintaining BSA/AML compliance while supporting community outreach. A bachelor’s degree and supervisory retail banking experience are required, with travel as needed.