Branch Sales & Service Leader

Retail Region 2 Administration; Cambridge (MA); On-site; USD 39,000 - 48,000; Full time

Job summary

Retail Region 2 Administration in Cambridge, MA is seeking a Branch Assistant Manager I to support daily operations, drive sales, and coach platform staff to meet branch goals.

Under the Branch Manager, you will manage branch operations, ensure superior customer service, and help with performance appraisals while maintaining audit and compliance standards. This role requires strong communication and leadership under pressure.

Qualifications

• Strong problem resolution skills.
• Basic business acumen and professionalism.
• The ability to communicate information and ideas so others will understand.
• Ability to build relationships and strong alliances across the organization is crucial.
• Must understand banking products and the teller function.

Responsibilities

• Assist with the daily management of a banking office under the Branch Manager.
• Achieve personal sales goals and guide staff toward branch goals; coach staff.
• Understand major aspects of the retail incentive plan and business loans to coach staff.
• Oversee daily branch operations including overdraft/vault management, schedules, opening/closing.
• Ensure branch adherence to audit and compliance requirements.
• Manage customer service levels within the branch and act as manager on duty as needed.

Skills

Sales and service focus

Communication skills

Relationship building

Leadership and supervision

Problem solving

Banking product knowledge

Team coaching

Education

High school diploma or equivalent

Job description

Retail Region 2 Administration in Cambridge, MA is seeking a Branch Assistant Manager I to support daily operations, drive sales, and coach platform staff to meet branch goals.

Under the Branch Manager, you will manage branch operations, ensure superior customer service, and help with performance appraisals while maintaining audit and compliance standards. This role requires strong communication and leadership under pressure.