Branch Manager II – Retail Banking Growth Leader

Eastern Bank; Cambridge (MA); On-site; USD 86,000 - 141,000; Full time

Benefits offered by this job

Total Rewards benefits

Job summary

Eastern Bank is seeking an experienced branch manager in the Cambridge area to lead daily operations and drive sales performance. You will coach staff, build commercial relationships, and ensure top-tier customer service within a compliant environment.

The role emphasizes collaboration with internal partners, community engagement, and ongoing staff development to meet branch goals and customer needs.

Qualifications

• Basic business acumen and professionalism is a must.
• Strong written and verbal communication skills are critical.
• Ability to build relationships and strong alliances across the organization.
• Must be flexible with ability to adapt to change.
• Ability to quickly learn all there is to know about the products and services offered by the bank.
• Must retain and build upon product knowledge base as a member of the division’s management team.
• Should understand the “big picture” in banking – i.e., answers to questions like: How does a bank make money? What makes a product profitable?
• 2-3 years of management experience and proven leadership capabilities required, preferably in a retail banking environment.
• Must have a history of solid sales, service, and management successes

Responsibilities

• Oversee the overall management of a mid-sized banking office.
• Guide sales activities of the assistant manager and platform staff toward branch goals.
• Engage in sales and service coaching sessions with staff.
• Conduct business development through personal visits and outbound teleservicing.
• Promote Eastern Bank through local community involvement and networks.
• Ensure sound branch operations and compliance with bank policies and laws.
• Collaborate with internal partners to ensure branch success.
• Develop branch staff through coaching and joint sales calls.
• Identify and resolve customer issues to maintain a positive experience.
• Prepare and deliver staff performance appraisals.
• Understand teller functions and banking operations.

Skills

Sales

Customer service

Relationship building

Communication

Adaptability

Product knowledge

Education

Bachelor's degree preferred

Job description

Eastern Bank is seeking an experienced branch manager in the Cambridge area to lead daily operations and drive sales performance. You will coach staff, build commercial relationships, and ensure top-tier customer service within a compliant environment.

The role emphasizes collaboration with internal partners, community engagement, and ongoing staff development to meet branch goals and customer needs.