Branch Operations Leader - Assistant Manager (Bank)

Partners Bank; Wells (ME); On-site; USD 55,000 - 73,000; Full time

Job summary

Partners Bank in Wells, ME seeks an Assistant Branch Manager I to oversee daily branch operations, ensure regulatory compliance, and guide staff on products, services and procedures to deliver excellent customer service.

The role includes coaching and scheduling staff, driving sales of deposits and consumer loans, participating in performance evaluations and hiring decisions, and stepping in for the Market Manager when needed, all on-site in a community bank setting.

Qualifications

• Three or more years of supervisory, sales, service and operations experience in a financial institution.
• Proficient verbal and written communication.
• Proven strong customer sales, service and interpersonal skills.
• Ability to work independently and in a team environment.
• Adapt easily to change and handle multiple tasks.
• Excellent organizational, problem resolution, technical and computer skills.
• Proven supervisory skills with the ability to motivate and direct others.
• Proficient knowledge of branch, teller and customer services processes, policies and procedures.

Responsibilities

• Manage overall daily branch operations and ensure staff's ongoing compliance with the Bank's procedures.
• Oversee teller and customer service staffing schedules for adequate coverage.
• Coach, mentor and cross-train staff in operations, compliance, sales and service.
• Engage in sales activities to promote Partners Bank products and services to existing customers and prospects.
• Proficient in sale, service and personal production of all deposit and consumer loan products.
• Participate in preparation and delivery of employee performance evaluations and documentation.
• Provide input in hiring of branch tellers and customer service staff; handle disciplinary actions as needed.
• Capable of managing the branch temporarily in the Market Manager's absence.
• Represent the bank at community events and encourage staff participation.
• Perform additional duties as required.

Skills

Supervisory skills

Verbal communication

Written communication

Sales skills

Interpersonal skills

Independent work

Multitasking

Organizational skills

Technical skills

Computer skills

Branch processes

Job description

Partners Bank in Wells, ME seeks an Assistant Branch Manager I to oversee daily branch operations, ensure regulatory compliance, and guide staff on products, services and procedures to deliver excellent customer service.

The role includes coaching and scheduling staff, driving sales of deposits and consumer loans, participating in performance evaluations and hiring decisions, and stepping in for the Market Manager when needed, all on-site in a community bank setting.