Branch Sales Pro: Drive Customer Solutions

W.W. Grainger, Inc.; United States; On-site; USD 62,681,000 - 78,248,000; Full time

Benefits offered by this job

Health insurance

PTO

Holidays

401(k)

Employee discounts

Tuition reimbursement

Maternity leave

Job summary

W.W. Grainger, Inc. is seeking a Branch Sales Associate to connect with walk-in customers, guide product selection, and drive sales while balancing warehouse tasks. You will report to the Store Manager and thrive on delivering excellent service.

The role emphasizes customer experience, adaptability across channels, and teamwork. Base pay is hourly with benefits starting day one, including medical/dental/vision, PTO, holidays, and 401(k) contributions.

Responsibilities

• Manage the entire customer experience, including appropriate product selection, accurate order entry, safely picking product, and safely loading customer vehicle
• Look for ways to maximize sales opportunities and encourage customer loyalty
• Adapt communication style to differing audiences in email, over phone, or in person
• Pick, prepare, and stage will call orders/shipping product
• Prepare customer backorders and put away other stock received
• Help with merchandising and perform showroom replenishment
• Perform inventory counts
• Learn and operate different computer systems for customer-facing and warehouse activities
• Perform housekeeping tasks to ensure branch appearance meets Grainger standards

Job description

W.W. Grainger, Inc. is seeking a Branch Sales Associate to connect with walk-in customers, guide product selection, and drive sales while balancing warehouse tasks. You will report to the Store Manager and thrive on delivering excellent service.

The role emphasizes customer experience, adaptability across channels, and teamwork. Base pay is hourly with benefits starting day one, including medical/dental/vision, PTO, holidays, and 401(k) contributions.