Branch Sales & Customer Experience Specialist

Grainger

Cedar Rapids (IA)

On-site

USD 26,000 - 33,000

Full time

6 days ago

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Benefits offered by this job

Health insurance

PTO 18 days

Holidays

401(k) match

Employee discounts

Job summary

Grainger in Cedar Rapids is seeking a Branch Sales Associate to connect with walk-in customers, maximize sales opportunities, and deliver outstanding service. You will handle product selection, accurate order entry, and safely load customer vehicles, while performing warehouse tasks as needed in a fast-paced environment.

You will report to the Store Manager and join a team that emphasizes customer focus, efficiency, and safety.

Qualifications

Customer-focused sales experience or aptitude for delivering high-quality service.
Ability to enter orders accurately and assist customers with product selection.
Willingness to perform warehouse tasks and load customer vehicles.
Flexibility to work any time within branch hours and lift up to 50 pounds.

Responsibilities

Manage the entire customer experience from greeting to sale, including order entry and loading.
Look for opportunities to maximize sales and build customer loyalty.
Adapt communication to customers via email, phone, or in person.
Pick, prepare, and stage will call orders and shipping products.
Prepare backorders and stock replenishment.
Assist with merchandising and showroom upkeep.
Conduct inventory counts and navigate store systems.
Maintain branch appearance and enforce safety guidelines.