Branch Sales & Customer Experience Pro

W. W. Grainger; Silverdale (WA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO 18 days

Company holidays

401(k) match

Employee discounts

Tuition reimbursement

Paid parental leave

Job summary

Grainger in Silverdale, WA is seeking a Branch Sales Associate (Full-Time) to connect with walk-in customers, drive sales, and support warehouse operations. You will guide product selection, enter orders, pick and load products, and ensure a positive customer experience.

Reporting to the Branch Manager, you’ll balance sales with stock duties and safety standards. The role requires flexibility across branch hours, ability to lift up to 50 pounds, and comfort with multiple computer systems.

Responsibilities

• Manage the entire customer experience. This includes appropriate product selection, accurate order entry, safely picking product, and safely loading customer vehicle
• Look for ways to maximize sales opportunities and encourage customer loyalty
• Adapt communication style to differing audiences in email, over phone, or in person
• Pick, prepare, and stage will call orders/shipping product
• Prepare customer backorders and put away other stock received
• Help with merchandising and perform showroom replenishment
• Perform inventory counts
• Learn and easily navigate through different computer systems for customer-facing and warehouse activities
• Perform housekeeping tasks to ensure branch appearance meets Grainger standards.
• Agree to safety guidelines and comply with all process standards including wearing personal protective equipment
• Flexibility to work any time within branch hours of operation
• Will safely lift up to 50 pounds unassisted and heavier loads with assistance
• Learn and operate powered industrial equipment

Job description

Grainger in Silverdale, WA is seeking a Branch Sales Associate (Full-Time) to connect with walk-in customers, drive sales, and support warehouse operations. You will guide product selection, enter orders, pick and load products, and ensure a positive customer experience.

Reporting to the Branch Manager, you’ll balance sales with stock duties and safety standards. The role requires flexibility across branch hours, ability to lift up to 50 pounds, and comfort with multiple computer systems.