Branch Sales & Customer Experience Associate

Grainger; Chattanooga (TN); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

PTO & holidays

401(k) with company match

Employee discounts

Tuition reimbursement

Paid parental leave

Job summary

Grainger in Chattanooga is hiring a Branch Sales Associate to connect with walk-in customers, guide product selection, and manage orders while performing warehouse tasks. You will report to the Store Manager and help drive sales and customer satisfaction in a dynamic retail environment.

The role requires flexibility to work branch hours, ability to lift up to 50 lbs, and willingness to learn and operate multiple computer systems.

Qualifications

• Flexibility to work any time within branch hours of operation.
• Able to lift up to 50 pounds unassisted and heavier with assistance.
• Learn and operate powered industrial equipment.

Responsibilities

• Manage the entire customer experience including product selection, accurate order entry, safely picking product, and safely loading customer vehicle.
• Look for ways to maximize sales opportunities and encourage customer loyalty.
• Adapt communication style to differing audiences in email, over phone, or in person.
• Pick, prepare, and stage will call orders/shipping product.
• Prepare customer backorders and put away other stock received.
• Help with merchandising and perform showroom replenishment.
• Perform inventory counts and learn to navigate different computer systems for customer-facing and warehouse activities.
• Perform housekeeping tasks to ensure branch appearance meets Grainger standards.
• Agree to safety guidelines and comply with all process standards including wearing PPE.

Job description

Grainger in Chattanooga is hiring a Branch Sales Associate to connect with walk-in customers, guide product selection, and manage orders while performing warehouse tasks. You will report to the Store Manager and help drive sales and customer satisfaction in a dynamic retail environment.

The role requires flexibility to work branch hours, ability to lift up to 50 lbs, and willingness to learn and operate multiple computer systems.