Branch Sales & Customer Solutions Associate

Zoro Tools; Knoxville (TN); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) employer contribution

Employee discounts

Safety shoes provided

PTO and holidays

Job summary

Grainger's Knoxville branch is seeking a Branch Sales Associate to connect with walk-in customers, guide product selections, and process orders while performing warehouse tasks. The role emphasizes safety, accurate entry, and customer satisfaction.

You will maximize sales opportunities, build customer loyalty, and report to the Store Manager. Flexibility to work branch hours and the ability to lift up to 50 pounds are required.

Qualifications

• Customer service mindset with focus on guiding product selection and ensuring accurate orders.
• Ability to adapt communication across different audiences and channels.

Responsibilities

• Manage the entire customer experience including product selection, order entry, and safe loading of customer vehicles.
• Look for ways to maximize sales opportunities and encourage customer loyalty.
• Adapt communication style to differ audiences in email, over phone, or in person.
• Pick, prepare, and stage will call orders/shipping products.
• Prepare backorders and put away stock received.

Skills

Customer service

Sales

Flexibility

Safety awareness

Job description

Grainger's Knoxville branch is seeking a Branch Sales Associate to connect with walk-in customers, guide product selections, and process orders while performing warehouse tasks. The role emphasizes safety, accurate entry, and customer satisfaction.

You will maximize sales opportunities, build customer loyalty, and report to the Store Manager. Flexibility to work branch hours and the ability to lift up to 50 pounds are required.