Branch Relationship Banking Advisor

JP Morgan Chase; Easton (Northampton County); On-site; USD 40,000 - 55,000; Full time

Job summary

JP Morgan Chase is seeking an Associate Relationship Banker to welcome clients, understand financial needs, and offer solutions in a branch setting. You will use banking technology to enhance experiences, educate clients, and build lasting relationships with customers.

The role requires strong communication, a commitment to risk guidelines, and the ability to work some weekends/evenings in a dynamic branch environment. Training and support are provided to help you grow within the team.

Qualifications

• Ability to create memorable experiences for our clients – elevate the client experience.
• Excellent communication skills, both in person and over the phone, with proven ability to tailor features and benefits of products and services to clients with differing needs.
• Ability to quickly and effectively resolve client issues with attention to detail – providing consistent client experience.
• Operate within established risk parameters/tolerances and meet internal/external risk and compliance obligations, including completion of required training.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours including weekends and some evenings.

Responsibilities

• Put clients first and exceed their expectations - deliver attentive and friendly service, creating a welcoming environment.
• Engage in clear, polite, consultative communication to help clients and build trust – ask questions and listen to understand, anticipate their needs.
• Assist walk-in and scheduled clients, both in person and over the phone, to build lasting relationships, understand financial needs, and tailor product and service recommendations.
• Educate and connect clients to technology solutions such as leveraging the Chase Mobile App, Chase.com, and ATMs to help them with their banking needs whenever, wherever, and however they want.
• Learn products, services, and procedures quickly and accurately to effectively consult with clients about banking solutions, as well as collaborate with and connect them to our team of experts to help with specialized financial needs.
• Adhere to policies, procedures, and regulatory banking requirements.

Skills

Excellent communication

Client focus

Problem resolution

Regulatory compliance

Education

High school diploma

College degree (preferred)

Tools

Chase Mobile App

Chase.com

ATMs

Job description

JP Morgan Chase is seeking an Associate Relationship Banker to welcome clients, understand financial needs, and offer solutions in a branch setting. You will use banking technology to enhance experiences, educate clients, and build lasting relationships with customers.

The role requires strong communication, a commitment to risk guidelines, and the ability to work some weekends/evenings in a dynamic branch environment. Training and support are provided to help you grow within the team.