Branch Relationship Banker: Elevate Client Experiences

Aumni; Grayslake (IL); On-site; USD 46,000 - 59,000; Full time

Job summary

JPMorgan Chase is seeking an Associate Relationship Banker to deliver exceptional client service in our branch. You will welcome clients, understand their financial needs, and offer thoughtful solutions using accessible technology and banking products.

You will build lasting relationships by listening, communicating clearly, and guiding clients through basic financial services while complying with regulatory requirements.

Qualifications

• High school degree, GED, or foreign equivalent.
• Ability to work branch hours including weekends and some evenings.
• 1+ year of sales experience in Retail, Financial Services, or related industries.

Responsibilities

• Put clients first and exceed expectations - deliver attentive and friendly service, creating a welcoming environment.
• Engage in clear, polite, consultative communication to help clients and build trust – ask questions and listen to understand, anticipate their needs.
• Assist walk-in and scheduled clients, both in person and over the phone, to build lasting relationships, understand financial needs, and tailor product and service recommendations.
• Educate and connect clients to technology solutions such as leveraging the Chase Mobile App, Chase.com, and ATMs to help them with their banking needs whenever, wherever, and however they want.
• Learn products, services, and procedures quickly and accurately to effectively consult with clients about banking solutions, as well as collaborate with and connect them to our team of experts to help with specialized financial needs.
• Adhere to policies, procedures, and regulatory banking requirements.

Skills

Customer service

Communication skills

Problem resolution

Regulatory awareness

Flexibility

Education

High school diploma or GED

Job description

JPMorgan Chase is seeking an Associate Relationship Banker to deliver exceptional client service in our branch. You will welcome clients, understand their financial needs, and offer thoughtful solutions using accessible technology and banking products.

You will build lasting relationships by listening, communicating clearly, and guiding clients through basic financial services while complying with regulatory requirements.