Branch Relationship Banker: Elevate Client Experience

Aumni; Town of Sun Prairie (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Tuition reimbursement

Mental health support

Job summary

Chase, a JPMorgan Chase brand, is seeking an Associate Relationship Banker to welcome clients, deliver thoughtful financial solutions and provide high-touch service in a branch setting.

You will guide customers through banking options, leverage digital tools for smooth experiences, and collaborate with specialists to address complex needs. The role emphasizes compliance, risk awareness, and a strong service mindset.

Qualifications

• Clients first mindset with ability to elevate the client experience.
• Clear, polite communication to tailor features and benefits to clients' needs.
• Ability to quickly resolve client issues with attention to detail and risk/compliance.

Responsibilities

• Put clients first and exceed expectations with attentive, friendly service.
• Engage in consultative communication to build trust and understand needs.
• Assist walk-in and scheduled clients in person and over the phone to build lasting relationships and tailor recommendations.
• Educate clients on technology solutions (Chase Mobile App, Chase.com, ATMs) for convenient banking.
• Learn products, services and procedures quickly to consult on banking solutions and connect clients to specialists.
• Adhere to policies, procedures and regulatory banking requirements.

Skills

Client service excellence

Excellent communication

Problem solving

Regulatory/compliance awareness

Sales experience in retail/financial

Education

High school diploma or GED

College degree or military equivalent

Job description

Chase, a JPMorgan Chase brand, is seeking an Associate Relationship Banker to welcome clients, deliver thoughtful financial solutions and provide high-touch service in a branch setting.

You will guide customers through banking options, leverage digital tools for smooth experiences, and collaborate with specialists to address complex needs. The role emphasizes compliance, risk awareness, and a strong service mindset.