Branch Relationship Banker - Elevate Client Experience

JPMorgan Chase & Co.; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

JPMorgan Chase & Co. in the United States is seeking an Associate Relationship Banker in a Chase Branch to welcome clients, understand their financial needs, and offer thoughtful solutions using accessible banking technology.

You will build lasting relationships through attentive service, educate clients on Chase Mobile App and Chase.com, and collaborate with specialists to address more complex scenarios. This role requires strong communication, compliance awareness, and flexibility to work

Qualifications

• High school degree, GED, or foreign equivalent.
• Ability to work branch hours including weekends and some evenings.
• 1+ year of sales experience in Retail, Financial Services, or other related industries with proven success in establishing new clients, deepening relationships, and delivering results.
• College degree or military equivalent.
• Experience adhering to banking policies, procedures, and regulatory requirements.

Responsibilities

• Put clients first and exceed their expectations - deliver attentive and friendly service, creating a welcoming environment.
• Engage in clear, polite, consultative communication to help clients and build trust - ask questions and listen to understand, anticipate their needs.
• Assist walk-in and scheduled clients, both in person and over the phone, to build lasting relationships, understand financial needs, and tailor product and service recommendations.
• Educate and connect clients to technology solutions such as leveraging the Chase Mobile App, Chase.com, and ATMs to help them with their banking needs whenever, wherever, and however they want.
• Learn products, services, and procedures quickly and accurately to effectively consult with clients about banking solutions, as well as collaborate with and connect them to our team of experts to help with specialized financial needs.
• Adhere to policies, procedures, and regulatory banking requirements.

Skills

Excellent communication

Customer service

Issue resolution

Risk & compliance awareness

Weekend/evening shift availability

Education

High school degree or GED

College degree preferred

Military equivalent

Tools

Chase Mobile App

Chase.com

ATMs

Job description

JPMorgan Chase & Co. in the United States is seeking an Associate Relationship Banker in a Chase Branch to welcome clients, understand their financial needs, and offer thoughtful solutions using accessible banking technology.

You will build lasting relationships through attentive service, educate clients on Chase Mobile App and Chase.com, and collaborate with specialists to address more complex scenarios. This role requires strong communication, compliance awareness, and flexibility to work