Branch Relationship Banker: Elevate Client Experience

JPMorgan Chase & Co.

Sterling (VA)

On-site

USD 42,000 - 54,000

Full time

5 days ago

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Job summary

JPMorgan Chase & Co. in Sterling, VA seeks an Associate Relationship Banker to deliver welcoming, expert service in a Chase Branch. You will assist clients, explain banking options, and guide them to digital tools like the Chase Mobile App and Chase.com to meet their needs.

The role emphasizes building lasting relationships, staying compliant, and collaborating with specialists to address complex financial needs in a busy branch environment.

Qualifications

Create memorable experiences for clients and elevate service.
Excellent in-person and phone communication, tailoring product features.
Resolve client issues with attention to detail and consistency.
Work within risk parameters and complete required training.
High school diploma or GED required.
Able to work branch hours including weekends and some evenings.

Responsibilities

Put clients first and deliver attentive, friendly service.
Communicate consultatively to build trust and understand needs.
Assist walk-in and scheduled clients in person and by phone.
Educate clients on technology solutions like Chase Mobile App and Chase.com.
Learn products quickly and connect clients to experts as needed.
Adhere to banking policies, procedures, and regulatory requirements.

Skills

Client experience

Communication

Issue resolution

Risk compliance

High school diploma

Weekend hours

Education

High school diploma

College degree or military equivalent

Job description

The role emphasizes building lasting relationships, staying compliant, and collaborating with specialists to address complex financial needs in a busy branch environment.

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