Branch Relationship Banker: Consultative Client Solutions

JPMorgan Chase & Co.; Powell (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

JPMorgan Chase & Co.'s Chase Branch seeks an Associate Relationship Banker to welcome clients and provide personalized banking solutions with a focus on service excellence.

In this role, you will assist walk-in clients, answer questions, and connect them to digital tools like Chase Mobile App and Chase.com while maintaining compliance and professional standards. Flexibility to work branch hours, including weekends, is required.

Qualifications

• Ability to deliver memorable client experiences and elevate service.
• Strong communication skills in person and over the phone.
• Detail-oriented with ability to resolve client issues.
• Understand and follow banking policies and regulatory requirements.
• Availability to work branch hours including weekends/evenings.

Responsibilities

• Put clients first and deliver attentive, friendly service in a welcoming environment.
• Engage in clear, consultative communication to understand and address client needs.
• Assist walk-in and scheduled clients, in person and over the phone.
• Educate clients on technology solutions like Chase Mobile App and Chase.com.
• Learn products and procedures to advise on banking solutions and connect clients to specialists.
• Adhere to policies, procedures, and regulatory requirements.

Skills

Client service

Communication

Problem solving

Risk/compliance awareness

Weekend/evening availability

Education

High school diploma or GED

College degree preferred

Job description

JPMorgan Chase & Co.'s Chase Branch seeks an Associate Relationship Banker to welcome clients and provide personalized banking solutions with a focus on service excellence.

In this role, you will assist walk-in clients, answer questions, and connect them to digital tools like Chase Mobile App and Chase.com while maintaining compliance and professional standards. Flexibility to work branch hours, including weekends, is required.