Branch Performance & Experience Lead

CareerArc; Belleville (NJ); On-site; USD 75,000 - 100,000; Full time

Job summary

CareerArc in Belleville, NJ seeks a Branch Manager to lead branch performance, drive sales growth, and ensure exceptional customer experiences. You will oversee operations, staffing, and coaching to elevate service quality and profitability.

You will coach a high-performing team, manage risks, and implement strategic market insights to deepen customer relationships and expand market share.

Responsibilities

• Leading and managing all aspects of branch performance including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
• Ensuring exceptional service delivery to all clients within a consumer-oriented branch.
• Coaching and developing branch team members to achieve sales targets, meet service goals, and strengthen capabilities.
• Observing sales engagements to ensure high quality customer consultations and effective lead management through Salesforce.
• Managing staffing functions including recruiting, interviewing, onboarding, performance evaluations, coaching, and addressing issues.
• Leading identification, escalation, and resolution of potential risks.
• Fostering a positive, high-performing branch environment that promotes the company culture and drives associate engagement.
• Developing and leveraging market intelligence, communicating strategic direction and product focus, and building sales strategies to increase market share and deepen customer relationships.

Job description

CareerArc in Belleville, NJ seeks a Branch Manager to lead branch performance, drive sales growth, and ensure exceptional customer experiences. You will oversee operations, staffing, and coaching to elevate service quality and profitability.

You will coach a high-performing team, manage risks, and implement strategic market insights to deepen customer relationships and expand market share.