Branch Sales & Service Leader - Team Growth & Development

Aaa-Northeast; Union (NJ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health plans

401(k) matching

Free AAA membership

Paid time off

Job summary

AAA Northeast is seeking a Branch Manager II in New Jersey to lead a high-performing branch team. You will oversee staff development, KPI execution, and cross-functional collaboration to deliver exceptional member service.

The role emphasizes coaching, performance management, and daily branch operations to meet and exceed goals, with competitive compensation and comprehensive benefits.

Qualifications

• Bachelor's degree required or 6-8 years relevant experience.
• 6+ years customer service experience, preferably in a Retail/Banking environment.
• 2+ years supervisory/management experience.

Responsibilities

• Manages the full employment life cycle for branch staff.
• Develops and monitors KPI plan to meet branch goals.
• Coaches staff on products, value propositions, and KPIs.
• Oversees daily branch operations and governance.
• Counsels on service standards and customer interactions.

Skills

Customer service

Supervisory experience

Staff development

Education

Bachelor's degree

Job description

AAA Northeast is seeking a Branch Manager II in New Jersey to lead a high-performing branch team. You will oversee staff development, KPI execution, and cross-functional collaboration to deliver exceptional member service.

The role emphasizes coaching, performance management, and daily branch operations to meet and exceed goals, with competitive compensation and comprehensive benefits.