Branch Operations Leader: Elevate Client Experience

JPMorganChase; Boonton (NJ); On-site; USD 65,000 - 90,000; Full time

Job summary

Chase is seeking a Branch Operations Lead in New Jersey to help manage daily branch activities and deliver exceptional client service. You will work with the Branch Manager and team to ensure precise handling of transactions and adherence to all policies.

The role emphasizes leadership, loss control, and educating staff on procedures, while promoting self-service options for clients' convenience and security.

Qualifications

• You follow policies, procedures, and regulatory banking requirements.
• You stay organized and give careful attention to details.
• You lead and collaborate to keep the branch running smoothly.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere.
• Greet clients and assist with transactions, manage lobby flow, and schedule meetings.
• Engage clients with clear communication and anticipate their needs.
• Oversee branch operations, cash devices, and ensure adherence to policies.
• Introduce clients to the branch team and assist with specialized financial needs.
• Promote self-service options to simplify banking for clients.
• Support branch operations, ensuring loss control, compliance, and audits.

Skills

Regulatory compliance

Attention to detail

Leadership

Client service

Team training

Cash handling

Education

High school diploma or GED

College degree or military equivalent

Job description

Chase is seeking a Branch Operations Lead in New Jersey to help manage daily branch activities and deliver exceptional client service. You will work with the Branch Manager and team to ensure precise handling of transactions and adherence to all policies.

The role emphasizes leadership, loss control, and educating staff on procedures, while promoting self-service options for clients' convenience and security.