Branch Ops Lead: Elevate Client Experience & Compliance

Aumni; Las Vegas (NV); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health care coverage

On-site health and wellness centers

Retirement savings plan

Tuition reimbursement

Job summary

Chase is seeking a Branch Operations Lead in Las Vegas to guide day-to-day branch operations, ensure compliant processes, and lead a team to deliver exceptional client experiences. You will manage cash devices, greet clients, and drive self-service adoption while maintaining strong loss control and audit readiness.

Role requires 1+ years of retail banking, a high school diploma or equivalent, and ability to work weekends/evenings in a dynamic branch setting.

Qualifications

• Adhere to policies, procedures, and regulatory banking requirements.
• Maintain keen eye for detail and stay organized to juggle tasks.
• Demonstrate leadership and operational proficiency for accurate transactions.
• Educate the branch team and partners to stay connected and informed.
• Build meaningful client relationships and refer to experts when needed.
• 1+ years of retail banking experience.
• High school diploma, GED, or foreign equivalent.
• Able to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with Branch Manager to create welcoming branch atmosphere.
• Greet clients and assist with transactions, manage lobby flow and meetings.
• Communicate clearly to understand client needs and facilitate check-in.
• Lead branch operations including cash devices like vault and ATM.
• Introduce clients to the branch team to deliver seamless service.
• Promote self-service options to simplify banking for clients.
• Support branch operations focusing on loss control, compliance, and audits.

Skills

Policy compliance

Detail orientation

Leadership

Client education

Communication

Retail banking experience

Relationship building

Education

High school diploma / GED

College degree or military equivalent

Tools

ATM operations

Cash vault operations

Job description

Chase is seeking a Branch Operations Lead in Las Vegas to guide day-to-day branch operations, ensure compliant processes, and lead a team to deliver exceptional client experiences. You will manage cash devices, greet clients, and drive self-service adoption while maintaining strong loss control and audit readiness.

Role requires 1+ years of retail banking, a high school diploma or equivalent, and ability to work weekends/evenings in a dynamic branch setting.