Branch Operations Lead: Elevate Client Experience

Aumni; Springfield (IL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive total rewards package

Job summary

Chase is seeking a Branch Operations Lead to drive branch performance, client experience, and regulatory compliance. You will work with the Branch Manager to maintain a welcoming atmosphere, guide staff, and ensure accurate transactions while promoting self-service options to clients.

You will lead daily branch operations, oversee cash devices, and coordinate with colleagues to deliver seamless service. This role emphasizes hospitality, client care, and adherence to policies across all

Qualifications

• Adhere to policies, procedures and regulatory requirements.
• Maintain keen eye for detail and stay organized when juggling tasks.
• Demonstrate leadership and operational proficiency to ensure transaction accuracy.

Responsibilities

• Collaborate with Branch Manager to create welcoming branch atmosphere and client experience.
• Greet clients, assist with transactions, manage lobby flow and schedule meetings.
• Engage clients with clear communication and build trusted relationships.
• Lead branch operations, manage cash devices, and ensure compliance with policies.
• Introduce clients to team and assist with specialized financial needs.
• Promote self-service options to simplify banking for clients.
• Support loss control, compliance, and audits to ensure smooth operations.

Skills

Policy adherence

Detail oriented

Leadership

Client education

Team collaboration

Retail banking experience

Communication

Education

High School Diploma or GED

College degree or military equivalent

Job description

Chase is seeking a Branch Operations Lead to drive branch performance, client experience, and regulatory compliance. You will work with the Branch Manager to maintain a welcoming atmosphere, guide staff, and ensure accurate transactions while promoting self-service options to clients.

You will lead daily branch operations, oversee cash devices, and coordinate with colleagues to deliver seamless service. This role emphasizes hospitality, client care, and adherence to policies across all