Branch Ops Lead: Elevate Client Experience & Compliance

JPMorganChase; Fort Collins (CO); On-site; USD 65,000 - 90,000; Full time

Job summary

Chase is seeking a Branch Operations Lead in Fort Collins to partner with the Branch Manager and colleagues to deliver exceptional client experiences, accurate transactions, and compliant operations.

The role emphasizes leading daily branch activities, coaching staff, promoting self-service options, maintaining loss control, and ensuring alignment with bank policies and regulatory requirements.

Qualifications

• 1+ years of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Lead branch operations, including managing cash devices like the cash vault and ATM, ensuring transaction accuracy and adherence to policies.
• Introduce clients to our friendly branch team, collaborating to deliver seamless service and assist with specialized financial needs.
• Simplify clients' banking experience by promoting self-service options and round-the-clock access to accounts.
• Support all branch operations, maintain high standards for loss control, compliance, and audits.

Skills

Policy adherence

Detail orientation

Leadership

Customer communication

Staff development

Retail banking

Education

High school diploma / GED or foreign equivalent

College degree or military equivalent

Job description

Chase is seeking a Branch Operations Lead in Fort Collins to partner with the Branch Manager and colleagues to deliver exceptional client experiences, accurate transactions, and compliant operations.

The role emphasizes leading daily branch activities, coaching staff, promoting self-service options, maintaining loss control, and ensuring alignment with bank policies and regulatory requirements.