Branch Operations Lead: Elevate Client Experience

JPMorgan Chase & Co.; Fort Collins (CO); On-site; USD 52,000 - 73,000; Full time

Job summary

JPMorgan Chase & Co. in Fort Collins is seeking a Branch Operations Lead to partner with the Branch Manager to run daily branch activities with accuracy and a strong focus on policy compliance.

You will guide the team, greet clients, promote self-service options, manage cash devices, and help maintain loss control, audits, and security while delivering memorable client experiences. This role requires 1+ years in retail banking, weekend/evening availability, and the ability to train and educate

Qualifications

• You adhere to policies, procedures, and regulatory banking requirements.
• You stay organized and detail-oriented to juggle multiple tasks.
• You lead and educate the branch team while ensuring transaction accuracy.
• You build relationships with clients and refer them to experts when needed.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch environment and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow and schedule meetings.
• Engage clients with clear communication and anticipate their needs during visits.
• Lead branch operations, including cash devices such as cash vault and ATM, ensuring policy compliance.
• Introduce clients to the branch team to deliver seamless service and address specialized financial needs.
• Promote self-service options to simplify banking anytime.
• Support loss control, compliance, and audits to keep the branch secure.

Skills

Leadership

Customer service

Attention to detail

Regulatory compliance

Communication skills

Teamwork

Relationship building

Education

High School Diploma

College degree or military equivalent

Tools

Cash handling

ATM operations

Job description

JPMorgan Chase & Co. in Fort Collins is seeking a Branch Operations Lead to partner with the Branch Manager to run daily branch activities with accuracy and a strong focus on policy compliance.

You will guide the team, greet clients, promote self-service options, manage cash devices, and help maintain loss control, audits, and security while delivering memorable client experiences. This role requires 1+ years in retail banking, weekend/evening availability, and the ability to train and educate