Branch Operations & Teller Coaching

BankFive; Fall River (MA); On-site; USD 26,000 - 33,000; Full time

Job summary

BankFive is hiring a Branch Assistant in Fall River, MA. The role supports tellers, ensures regulatory compliance, and helps management with admin tasks while delivering world-class customer service.

The position requires prior retail banking experience, notary eligibility, NMLS status, and the ability to open new accounts and process loan applications. Heavy lifting and travel between branches may be required.

Qualifications

• Two years of progressive retail banking experience preferred; Bank experience is required.
• Notary public required (eligibility for registration required at hire).
• NMLS registration or eligibility for registration is required.

Responsibilities

• Ensure operational integrity and risk management by ensuring that procedural requirements and processes are known and utilized.
• Meet established sales goals and act as a leader in the branch.
• Oversee the staffing, coaching, and performance management of all tellers; provide guidance to tellers in complex customer transactions.
• Assist in the training and coaching of tellers.
• Greet and interact with each customer with world class service.
• Maintain and balance own cash drawer, daily ATM transactions, branch work and vault cash.
• Identify referral opportunities that deepen banking relationships.
• Open new customer accounts and process loan applications when opportunities arise.

Skills

Customer service

Sales

Problem solving

Communication

Office equipment

Education

Associate’s degree in Business or related area

High School diploma or equivalent

Tools

Microsoft Office

Banking platform software

Job description

BankFive is hiring a Branch Assistant in Fall River, MA. The role supports tellers, ensures regulatory compliance, and helps management with admin tasks while delivering world-class customer service.

The position requires prior retail banking experience, notary eligibility, NMLS status, and the ability to open new accounts and process loan applications. Heavy lifting and travel between branches may be required.