Customer-Centric Banking Specialist: Sales & Service Lead

BankFive; Fall River (MA); Vor Ort; USD 42.000 - 56.000; Vollzeit

Zusammenfassung

BankFive in Fall River, MA is seeking a Universal Banker to support the Branch Manager and assist with administrative functions while delivering world-class customer service. The role focuses on achieving personal sales goals and guiding branch sales activities.

You will greet customers, open accounts, take loan applications, and mentor tellers as needed, balancing cash drawers and assisting during busy periods.

Qualifikationen

• Associate’s degree in Business or related area preferred; High School diploma or equivalent required.
• Two years of progressive retail banking experience preferred; Bank experience required.
• NMLS registration or eligibility for registration is required.
• Proven experience in customer service, sales/business development and problem solving skills required.
• Notary public required (eligibility for registration required at hire).

Aufgaben

• Meet established sales goals and act as a leader in the branch.
• Provide guidance to tellers in complex customer transactions; assist in training tellers.
• Assist in daily teller activities during peak periods, including processing transactions.
• Open new customer accounts and take loan applications; identify cross-sell opportunities.
• Answer inquiries regarding bank products and services and resolve problems; provide world-class service.
• Greet and interact with customers and non-customers, ensuring excellent service.

Kenntnisse

Customer service

Sales

Problem solving

Team collaboration

Ausbildung

Associate degree in Business

High School diploma

Tools

Microsoft Office

Banking software

Jobbeschreibung

BankFive in Fall River, MA is seeking a Universal Banker to support the Branch Manager and assist with administrative functions while delivering world-class customer service. The role focuses on achieving personal sales goals and guiding branch sales activities.

You will greet customers, open accounts, take loan applications, and mentor tellers as needed, balancing cash drawers and assisting during busy periods.