Branch Operations Team Lead

Accendra Health, Inc.; Charlottesville (VA); Hybrid; USD 58,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) Plan

Paid parental leave

Job summary

Accendra Health, Inc. in Charlottesville, VA is seeking a Team Manager for Branch Operations.

This full-time role leads staff delivering care and support to patients, while maintaining efficient branch operations and strong customer service across in-person and digital channels. You'll drive performance, coach teammates, and ensure effective processes, with a focus on patient satisfaction, teamwork, and adherence to company standards.

Qualifications

• Proven work experience as a team leader or supervisor.
• In-depth knowledge of performance metrics.
• Good PC skills, especially MS Excel.
• Degree in management or training in team leading is a plus.

Responsibilities

• Delegate tasks and set deadlines.
• Oversee day-to-day operation.
• Monitor team performance and report on metrics.
• Perform quality checks on individual work performance, identify training needs, and provide coaching.
• Ensures team members complete order processing using current tools, processes and technology.
• Oversees engagement of patients and referral sources in order status, ensuring timely follow-up as needed.
• Responsible for front desk reception area and the supervision of Branch Coordinators.

Skills

Patient-focused

Action-oriented

Collaborative

Effective communicator

Energetic and passionate

Relationship building

Education

Degree in management or training in team leading

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

Accendra Health, Inc. in Charlottesville, VA is seeking a Team Manager for Branch Operations.

This full-time role leads staff delivering care and support to patients, while maintaining efficient branch operations and strong customer service across in-person and digital channels. You'll drive performance, coach teammates, and ensure effective processes, with a focus on patient satisfaction, teamwork, and adherence to company standards.