Branch Operations & Support Specialist

Willamette Valley Bank; Salem (OR); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Safe working environment

Job summary

Willamette Valley Bank is seeking a Branch Support Specialist to back our branches and back-office operations. The role focuses on operational support, resolving account issues, and handling daily banking tasks with accuracy and confidentiality.

Responsibilities include processing items, supporting debit card disputes, performing account maintenance, and handling legal documents. A high school diploma and 3+ years in deposit operations are required, with strong communication and MS Office skills.

Qualifications

• High school diploma or equivalent required.
• 3+ years in deposit operations and customer service.
• Working knowledge of deposit accounts and banking operations, including policies and regulations.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent organizational and multi-tasking abilities.
• Effective communication and proficiency in Microsoft Office.

Responsibilities

• Provide operational support and guidance to branch employees, answering questions and resolving account and processing issues.
• Research and resolve customer account problems and errors, coordinating with other departments as needed.
• Process daily operations such as returns, check adjustments, exception items, wires, e-banking maintenance, and general ledger entries.
• Support debit card and transaction dispute processing, including researching card-related issues.
• Conduct operational reviews and account maintenance, including GL balancing, dormant accounts, mobile deposits, and deficit balances.
• Process legal documents (garnishments, subpoenas, levies) and assist with special projects.

Skills

Analytical skills

Problem-solving

Attention to detail

Organizational skills

Communication skills

Microsoft Office

Banking systems

Deposit operations

Customer service experience

Policies & regulations

Education

High school diploma or equivalent

Tools

Bank systems

Job description

Willamette Valley Bank is seeking a Branch Support Specialist to back our branches and back-office operations. The role focuses on operational support, resolving account issues, and handling daily banking tasks with accuracy and confidentiality.

Responsibilities include processing items, supporting debit card disputes, performing account maintenance, and handling legal documents. A high school diploma and 3+ years in deposit operations are required, with strong communication and MS Office skills.