Branch Operations & Support Specialist

Willamette Valley Bank; United States; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Caring, stable working environment

Experienced and supportive leadership

Job summary

Willamette Valley Bank is seeking a detail-oriented Branch Support Specialist to assist our branches and back-office operations. This role provides operational support to branch employees, researches and resolves account issues, and performs a variety of daily banking functions requiring accuracy, confidentiality, and strong follow-through.

Key duties include processing daily operations such as returns, wire transfers, GL entries, and debit card dispute handling, plus conducting account

Qualifications

• High school diploma or equivalent.
• Three or more years of deposit operations and customer service experience.
• Working knowledge of deposit accounts and banking operations, including applicable policies and regulations.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Strong organizational skills and the ability to manage multiple responsibilities and deadlines.
• Effective communication skills, proficiency in Microsoft Office, and the ability to learn and effectively use Bank systems and procedures.

Responsibilities

• Provide operational support and guidance to branch employees, responding to questions and helping resolve account and processing issues.
• Research and resolve customer account problems and errors, coordinating with other Bank departments and service providers as needed.
• Process daily operational activities including returns, check adjustments, exception items, wire transfers, electronic banking maintenance, and general ledger entries.
• Support debit card and transaction dispute processing, including researching and resolving card-related issues.
• Perform operational reviews and account maintenance, including general ledger balancing, inactive and dormant accounts, mobile deposits, and deficit balances.
• Process legal documents, including garnishments, subpoenas, and levies, and assist with other operational responsibilities and special projects as needed.

Skills

Analytical thinking

Attention to detail

Organizational skills

Customer service

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Willamette Valley Bank is seeking a detail-oriented Branch Support Specialist to assist our branches and back-office operations. This role provides operational support to branch employees, researches and resolves account issues, and performs a variety of daily banking functions requiring accuracy, confidentiality, and strong follow-through.

Key duties include processing daily operations such as returns, wire transfers, GL entries, and debit card dispute handling, plus conducting account