Branch Operations & Support Specialist

Willamette Valley Bank

Salem (OR)

On-site

USD 60,000 - 85,000

Full time

9 days ago

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Benefits offered by this job

Competitive pay

Safe work environment

Supportive leadership

Job summary

Willamette Valley Bank in Salem, OR seeks a Branch Support Specialist to provide operational support to branches and back-office teams. This role researches and resolves account issues, performs daily banking tasks, and collaborates across departments to ensure accurate processing and compliance.

The candidate will handle debit card disputes, general ledger entries, and governance of daily operations, including returns and garnishments.

Qualifications

High school diploma or equivalent required.
Three+ years of deposit operations and customer service experience preferred.
Working knowledge of deposit accounts and banking operations, including policies and regulations.

Responsibilities

Provide operational support and guidance to branch employees, resolving account and processing issues.
Research and resolve customer account problems and errors with coordination from other departments.
Process daily operational activities including returns, check adjustments, exceptions, wire transfers, and general ledger entries.
Support debit card and transaction dispute processing, researching and resolving card issues.
Perform operational reviews and account maintenance including GL balancing, dormant accounts, mobile deposits, and deficit balances.
Process legal documents like garnishments, subpoenas, and levies, plus other special projects as needed.