Branch Support Specialist (50081)

Willamette Valley Bank; Salem (OR); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Safe work environment

Supportive leadership

Job summary

Willamette Valley Bank in Salem, OR seeks a Branch Support Specialist to provide operational support to branches and back-office teams. This role researches and resolves account issues, performs daily banking tasks, and collaborates across departments to ensure accurate processing and compliance.

The candidate will handle debit card disputes, general ledger entries, and governance of daily operations, including returns and garnishments.

Qualifications

• High school diploma or equivalent required.
• Three+ years of deposit operations and customer service experience preferred.
• Working knowledge of deposit accounts and banking operations, including policies and regulations.

Responsibilities

• Provide operational support and guidance to branch employees, resolving account and processing issues.
• Research and resolve customer account problems and errors with coordination from other departments.
• Process daily operational activities including returns, check adjustments, exceptions, wire transfers, and general ledger entries.
• Support debit card and transaction dispute processing, researching and resolving card issues.
• Perform operational reviews and account maintenance including GL balancing, dormant accounts, mobile deposits, and deficit balances.
• Process legal documents like garnishments, subpoenas, and levies, plus other special projects as needed.

Skills

Analytical skills

Attention to detail

Customer service

Microsoft Office

Bank systems

Education

High school diploma or equivalent

Tools

Banking software

Microsoft Office

Job description

Branch Support Specialist (50081)# Branch Support Specialist (50081)Salem - Salem, OR 97301## OverviewPosition TypeFull Time## Description**Branch Support Specialist****Willamette Valley Bank** is seeking a detail-oriented and service-focused Branch Support Specialist to support our branches and back-office operations. This role provides operational support to branch employees, researches and resolves account issues, and performs a variety of daily banking functions requiring accuracy, confidentiality, and strong follow-through.**Some of the Key Responsibilities Include*** Provide operational support and guidance to branch employees, responding to questions and helping resolve account and processing issues.* Research and resolve customer account problems and errors, coordinating with other Bank departments and service providers as needed.* Process daily operational activities including returns, check adjustments, exception items, wire transfers, electronic banking maintenance, and general ledger entries.* Support debit card and transaction dispute processing, including researching and resolving card-related issues.* Perform operational reviews and account maintenance, including general ledger balancing, inactive and dormant accounts, mobile deposits, and deficit balances.* Process legal documents, including garnishments, subpoenas, and levies, and assist with other operational responsibilities and special projects as needed.**What We Offer*** Competitive compensation and benefits package* A caring, stable, and safe working environment* Experienced and supportive leadership## Qualifications**Qualifications*** High school diploma or equivalent.* Three or more years of deposit operations and customer service experience.* Working knowledge of deposit accounts and banking operations, including applicable policies and regulations.* Strong analytical and problem-solving skills with excellent attention to detail.* Strong organizational skills and the ability to manage multiple responsibilities and deadlines.* Effective communication skills, proficiency in Microsoft Office, and the ability to learn and effectively use Bank systems and procedures.**About Us**Where Local Means Everything...If you ask us, local means that our connection to the places in which we work goes beyond geography, it means we are ingrained in the local economy, we are part of the culture, and we help support our neighbors through volunteering, community outreach, and charitable donations.Banking Local means your money gets reinvested into your local communities and keeps your small towns thriving. When you put your money in a local bank, you are helping to provide a tractor to local farmers, an oven for the neighborhood bakery, and a home for the family next door.**ADA Statement**: The responsibilities listed are representative of the essential functions of the position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Willamette Valley Bank is an equal opportunity and affirmative action employer. All qualifies applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local law.If you need a reasonable accommodation during the application or interview process, please contact Human Resources at [e-mail].