Branch Support Specialist

Willamette Valley Bank; Salem (OR); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Safe working environment

Job summary

Willamette Valley Bank is seeking a Branch Support Specialist to back our branches and back-office operations. The role focuses on operational support, resolving account issues, and handling daily banking tasks with accuracy and confidentiality.

Responsibilities include processing items, supporting debit card disputes, performing account maintenance, and handling legal documents. A high school diploma and 3+ years in deposit operations are required, with strong communication and MS Office skills.

Qualifications

• High school diploma or equivalent required.
• 3+ years in deposit operations and customer service.
• Working knowledge of deposit accounts and banking operations, including policies and regulations.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent organizational and multi-tasking abilities.
• Effective communication and proficiency in Microsoft Office.

Responsibilities

• Provide operational support and guidance to branch employees, answering questions and resolving account and processing issues.
• Research and resolve customer account problems and errors, coordinating with other departments as needed.
• Process daily operations such as returns, check adjustments, exception items, wires, e-banking maintenance, and general ledger entries.
• Support debit card and transaction dispute processing, including researching card-related issues.
• Conduct operational reviews and account maintenance, including GL balancing, dormant accounts, mobile deposits, and deficit balances.
• Process legal documents (garnishments, subpoenas, levies) and assist with special projects.

Skills

Analytical skills

Problem-solving

Attention to detail

Organizational skills

Communication skills

Microsoft Office

Banking systems

Deposit operations

Customer service experience

Policies & regulations

Education

High school diploma or equivalent

Tools

Bank systems

Job description

Branch Support SpecialistWillamette Valley Bank is seeking a detail-oriented and service-focused Branch Support Specialist to support our branches and back-office operations. This role provides operational support to branch employees, researches and resolves account issues, and performs a variety of daily banking functions requiring accuracy, confidentiality, and strong follow-through.Some of the Key Responsibilities IncludeProvide operational support and guidance to branch employees, responding to questions and helping resolve account and processing issues.Research and resolve customer account problems and errors, coordinating with other Bank departments and service providers as needed.Process daily operational activities including returns, check adjustments, exception items, wire transfers, electronic banking maintenance, and general ledger entries.Support debit card and transaction dispute processing, including researching and resolving card-related issues.Perform operational reviews and account maintenance, including general ledger balancing, inactive and dormant accounts, mobile deposits, and deficit balances.Process legal documents, including garnishments, subpoenas, and levies, and assist with other operational responsibilities and special projects as needed.What We OfferCompetitive compensation and benefits packageA caring, stable, and safe working environmentExperienced and supportive leadershipQualificationsHigh school diploma or equivalent.Three or more years of deposit operations and customer service experience.Working knowledge of deposit accounts and banking operations, including applicable policies and regulations.Strong analytical and problem-solving skills with excellent attention to detail.Strong organizational skills and the ability to manage multiple responsibilities and deadlines.Effective communication skills, proficiency in Microsoft Office, and the ability to learn and effectively use Bank systems and procedures.About UsWhere Local Means Everything…If you ask us, local means that our connection to the places in which we work goes beyond geography, it means we are ingrained in the local economy, we are part of the culture, and we help support our neighbors through volunteering, community outreach, and charitable donations.Banking Local means your money gets reinvested into your local communities and keeps your small towns thriving. When you put your money in a local bank, you are helping to provide a tractor to local farmers, an oven for the neighborhood bakery, and a home for the family next door.ADA Statement: The responsibilities listed are representative of the essential functions of the position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Willamette Valley Bank is an equal opportunity and affirmative action employer. All qualifies applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local law.If you need a reasonable accommodation during the application or interview process, please contact Human Resources at [e-mail].