Branch Operations Supervisor: Customer Service & Referrals

First Citizens; Sylva (NC); Presencial; USD 50 000 - 78 000; Tempo integral

Resumo da oferta

First Citizens Bank is seeking an Operations Services Supervisor for one branch in Sylva, NC. You will manage daily branch operations, supervise a team of service line associates, and ensure accurate teller transactions while guiding staff toward excellent customer service.

You will identify referral opportunities and coordinate with bank partners to educate customers on products and services. Strong leadership and adaptability are essential to success in this role.

Qualificações

• Leadership experience managing a team in retail/financial services.
• Strong financial literacy and knowledge of retail banking products.
• Ability to develop a team and deliver branch operational goals.

Responsabilidades

• Service Standards - Foster partnerships that deliver value for customers and identify referral opportunities.
• Operations and Administration - Ensure compliance, risk management and efficient operations.
• Team Leadership - Manage performance and coaching to achieve branch goals.

Conhecimentos

Leadership

Customer Service

Adaptability

Teamwork

Flexibility

Influence

Agility

Interpersonal Communication

Sales Referral

Formação académica

Bachelor's Degree

High School Diploma or GED

Descrição da oferta de emprego

First Citizens Bank is seeking an Operations Services Supervisor for one branch in Sylva, NC. You will manage daily branch operations, supervise a team of service line associates, and ensure accurate teller transactions while guiding staff toward excellent customer service.

You will identify referral opportunities and coordinate with bank partners to educate customers on products and services. Strong leadership and adaptability are essential to success in this role.