Branch Operations Supervisor – Teller Manager

First Citizens; Ponte Vedra Beach (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

First Citizens Bank is seeking an Operations Services Supervisor (Teller Manager) to oversee a single branch’s operations and supervise the service line team. The role focuses on processing teller transactions, delivering exceptional customer service, and driving branch referral opportunities.

The ideal candidate demonstrates strong management, adaptability, teamwork, and sales coaching abilities, with knowledge of retail banking products and compliance requirements.

Qualifications

• Bachelor's Degree with 1 year experience OR High School Diploma/GED with 5 years in financial services or branch operations management
• Experience in supervising a team and coaching staff to meet service and sales goals
• Knowledge of retail banking products, policies and risk/compliance considerations

Responsibilities

• Team Management: lead a branch service team with accountability for results and coaching.
• Service Standards: build partnerships to deliver customer value and identify sales/referral opportunities.
• Operations and Administration: ensure compliance with regulations and bank policies; manage daily office operations.

Skills

Team leadership

Customer service

Sales coaching

Communication

Adaptability

Bank operations

Financial literacy

Education

Bachelor's Degree

High School Diploma or GED +5 years experience

Job description

First Citizens Bank is seeking an Operations Services Supervisor (Teller Manager) to oversee a single branch’s operations and supervise the service line team. The role focuses on processing teller transactions, delivering exceptional customer service, and driving branch referral opportunities.

The ideal candidate demonstrates strong management, adaptability, teamwork, and sales coaching abilities, with knowledge of retail banking products and compliance requirements.