Branch Operations & Service Leader

Reading Cooperative Bank; Lynn (MA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical plans

Dental coverage

Vision coverage

FSA

Disability insurance

EAP

Paid time off

Emergency loan program

Tuition assistance

Job summary

Reading Cooperative Bank is seeking an Assistant Branch Manager in Lynn, MA to partner with the Branch Service Officer to drive branch performance and deliver exceptional customer experiences. You will supervise daily operations, coach staff, and support sales initiatives while ensuring regulatory compliance.

The ideal candidate is a proven leader who thrives in a fast-paced environment, develops employees, builds customer relationships, and maintains operational integrity.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong sales and business development abilities.
• Demonstrated leadership, coaching, and team development skills.
• Strong organizational skills and exceptional attention to detail.
• Excellent time management and follow-through.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
• Ability to prioritize multiple responsibilities and meet deadlines.
• Strong critical thinking, problem-solving, and decision-making capabilities.
• Ability to work independently while fostering teamwork and collaboration.
• High degree of professionalism, integrity, dependability, and accountability.

Responsibilities

• Assist in managing the daily operations of the branch to ensure efficient and effective delivery of service.
• Maintain responsibility for branch security, compliance, internal controls, and operational procedures.
• Support scheduling, workflow management, and delegation of responsibilities to branch staff.
• Oversee cash management activities, including vault maintenance, balancing, cash ordering, negotiable items, outage resolution, fraud prevention, and operational error management.
• Ensure adherence to all bank security procedures and maintain proper functioning of security and safety systems.
• Maintain accurate records and controls supporting branch transactions and operations.
• Assist with internal and external audits, regulatory examinations, and corrective action planning.
• Ensure satisfactory audit performance and operational soundness.
• Resolve operational and customer service issues promptly and professionally.
• Serve as backup for branch staff functions as needed.
• Perform branch opening and closing responsibilities.
• Maintain compliance with all applicable banking regulations, including Bank Secrecy Act (BSA) requirements and annual compliance training.
• Identify customer needs and recommend appropriate banking solutions.
• Promote and cross-sell products and services that enhance customers' financial relationships with the bank.
• Resolve customer concerns and inquiries with professionalism and urgency.
• Coach team members on customer engagement, referral generation, and sales effectiveness.
• Support branch sales initiatives and contribute to achieving branch performance goals.

Skills

Leadership

Customer service

Sales ability

Coaching

Time management

Communication

Problem solving

Detail oriented

Independent worker

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Reading Cooperative Bank is seeking an Assistant Branch Manager in Lynn, MA to partner with the Branch Service Officer to drive branch performance and deliver exceptional customer experiences. You will supervise daily operations, coach staff, and support sales initiatives while ensuring regulatory compliance.

The ideal candidate is a proven leader who thrives in a fast-paced environment, develops employees, builds customer relationships, and maintains operational integrity.