Community Branch Leader: Operations & Customer Growth

Newburyport Five Cents Savings Bank; Newburyport (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Newburyport Bank in Newburyport, MA, is seeking an Assistant Branch Manager to oversee daily branch operations, coach staff, and model high service standards. The role emphasizes performance management, sales collaboration, and compliance with banking policies.

You will lead staffing, scheduling, and customer-facing activities while partnering with management to drive results and strengthen customer relationships in the local community.

Qualifications

• High school diploma required; Associate’s degree preferred.
• Minimum of 3 years of retail banking and/or customer service experience; supervisory experience strongly preferred.
• Strong knowledge of branch operations and systems, proficiency in basic office software, and ability to work at any branch location as needed.

Responsibilities

• Leads, coaches, trains, and develops branch staff through regular feedback, one-on-ones, performance reviews, cross-training, and disciplinary action as needed. Ensures employees meet performance, service, sales, and training expectations.
• Oversees daily branch operations, including staffing and scheduling, opening and closing procedures, night deposits, transactions, account maintenance, cash and coin ordering, cash and ATM functions, weekly and monthly audits, required reports, timecards, policy exceptions and transaction overrides, and process improvements.
• Partners with management to achieve branch sales goals, develop sales strategies, and strengthen customer relationships through needs-based conversations, product recommendations, account services, customer feedback and issue resolution, loan and financial advisory referrals, and collaboration with internal business partners.
• Represents the Bank at networking, volunteer, and community events to strengthen relationships and support business development.
• Maintains current knowledge of Bank products, policies, procedures, and applicable regulations through required training and ensures compliance with Bank, federal, state, consumer regulatory, and BSA requirements.

Skills

Retail banking

Customer service

Supervisory experience

Staff coaching

Education

High school diploma

Associate’s degree preferred

Tools

Office software

Job description

Newburyport Bank in Newburyport, MA, is seeking an Assistant Branch Manager to oversee daily branch operations, coach staff, and model high service standards. The role emphasizes performance management, sales collaboration, and compliance with banking policies.

You will lead staffing, scheduling, and customer-facing activities while partnering with management to drive results and strengthen customer relationships in the local community.