Branch Operations Lead — Elevate Customer Service

First Citizens; Hull (GA); On-site; USD 60,000 - 85,000; Full time

Job summary

First Citizens Bank in Georgia is seeking an Operations Services Supervisor to manage a single branch and lead the service line associates. You will oversee teller transactions, customer requests, and referrals to bank partners, ensuring smooth operations and excellent service.

The role emphasizes leadership, compliance, coaching, and cross-functional cooperation to achieve branch goals and deliver value to customers.

Qualifications

• Bachelor’s degree with 1 year experience in financial services or branch operations.
• Or high school diploma with 5 years experience in financial services, customer service, bank operations, or branch operations management.
• Preferred: management/supervisory experience.

Responsibilities

• Foster customer partnerships to uncover sales or referral opportunities and optimize performance through coaching and tools.
• Ensure compliance with regulations, bank policies, and delegated authorities to manage risk and operational efficiency.
• Lead and coach team to meet goals, performance expectations, and branch objectives.

Skills

Management

Customer service

Adaptability

Teamwork

Flexibility

Influence

Agility

Communication

Education

Bachelor's degree

High school diploma

Job description

First Citizens Bank in Georgia is seeking an Operations Services Supervisor to manage a single branch and lead the service line associates. You will oversee teller transactions, customer requests, and referrals to bank partners, ensuring smooth operations and excellent service.

The role emphasizes leadership, compliance, coaching, and cross-functional cooperation to achieve branch goals and deliver value to customers.