Branch Operations & Risk Manager

Sunwest Bank; San Clemente (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Sunwest Bank in California seeks a Branch Operations Manager to oversee daily branch activity, staff supervision and service quality, while safeguarding operational integrity. You will drive product knowledge, risk controls and compliance, mentor staff, plan budgets and promote a strong service and sales culture across the branch network.

You report to the Branch/Area Manager and escalate issues as needed. This role requires strong leadership, communication and problem-solving skills to maintain

Qualifications

• Basic knowledge of retail product philosophy, policy, procedures, documentation and systems.
• Thorough knowledge of all retail products and services.
• Proven client service and interpersonal skills.
• Effective selling, cross selling and referral skills.
• Strong mathematical, problem-solving, and negation skills.

Responsibilities

• Ensures client satisfaction and account retention through quality service
• Handles client requests and complaints with prompt, professional, and courteous attention Understands and complies with Bank policies, procedures, and regulations governing job responsibilities
• Responsible for transaction approvals within assigned limits
• Lead and actively participate in daily warm up and monthly branch staff meetings and discusses branch products, sales, service and soundness. Ensures that all employees are well versed in all Bank products
• Holds keys and Alarm Code to the branch; Opens and closes the branch
• Responsible for staffing, branch performance, appraisals, promotions, salary actions, and terminations:

Skills

Client service

Interpersonal skills

Cross selling

Problem solving

Negotiation

Job description

Sunwest Bank in California seeks a Branch Operations Manager to oversee daily branch activity, staff supervision and service quality, while safeguarding operational integrity. You will drive product knowledge, risk controls and compliance, mentor staff, plan budgets and promote a strong service and sales culture across the branch network.

You report to the Branch/Area Manager and escalate issues as needed. This role requires strong leadership, communication and problem-solving skills to maintain