Branch Operations & Member Experience Lead

NuMark Credit Union; Crest Hill (IL); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Blue Cross Blue Shield (HMO/PPO)

Dental

Vision

3 weeks Paid Time Off

Paid Holidays

401(k) with Company Match & Profit Sh,

Education Reimbursement

Employee Assistance Program

Volunteer Time

Career Advancement Opportunities

Job summary

NuMark Credit Union in Crest Hill, IL, seeks a Lead Member Advisor to guide daily branch operations and coach frontline staff while delivering exceptional member experiences. You will own lending support, account servicing, and workflow coordination to ensure accuracy, efficiency, and regulatory compliance.

You will lead by example, deepen member relationships through deposits and loans, supervise daily activities, and partner with Branch Manager to implement process improvements that boost

Qualifications

• High school diploma required and a minimum of three years of credit union or banking experience.
• CCUFC designation required.
• NMLS registration required.
• Proficient in originating and servicing consumer and home equity loans.
• Strong knowledge of financial products, services, and member relationship-building techniques.
• Strong organizational skills to coordinate workflow in a fast-paced environment.
• Leadership, coaching, and team development skills.
• Excellent communication and interpersonal skills with members and coworkers.
• Detail-oriented with strong business math, cash handling, and data entry skills.
• Goal-oriented, self-motivated, and committed to delivering results.

Responsibilities

• Provide branch leadership and operational guidance on policies, processes, and systems.
• Deliver exceptional member service and deepen member relationships through deposits, lending, and ancillary products.
• Assist Branch Managers with onboarding, training, and coaching frontline staff.
• Coordinate daily branch activities and maintain operational continuity during leadership absences.
• Support branch initiatives and business development by communicating priorities and tracking progress.
• Monitor teller line operations for efficiency, accuracy, and service standards.
• Provide transaction approvals, overrides, balancing assistance, and issue resolution within authority.
• Perform cash controls, vault administration, ATM settlement, and opening/closing procedures.
• Assist with internal audits, compliance reviews, and security procedures.
• Research and resolve complex account issues and member concerns.
• Open, maintain, and close consumer and business accounts with accuracy and compliance.
• Identify member financial needs and recommend appropriate products and solutions.
• Support lending through intake, documentation, closings, and follow-up.
• Work teller line as needed to support operations and service levels.
• Collaborate with leadership and other departments to improve processes and efficiency.
• Aim to achieve service, referral, deposit, loan, and product goals.

Skills

Loan origination

Loan servicing

CCUFC

NMLS

Branch operations

Relationship building

Leadership

Communication

Detail accuracy

Education

High school diploma

Job description

NuMark Credit Union in Crest Hill, IL, seeks a Lead Member Advisor to guide daily branch operations and coach frontline staff while delivering exceptional member experiences. You will own lending support, account servicing, and workflow coordination to ensure accuracy, efficiency, and regulatory compliance.

You will lead by example, deepen member relationships through deposits and loans, supervise daily activities, and partner with Branch Manager to implement process improvements that boost