Branch Manager: Lead 2 CCU Branches & Growth

Consumers Credit Union; Loves Park (IL); On-site; USD 68,000 - 109,000; Full time

Benefits offered by this job

Medical plans

Dental plan

Vision plan

401(k) plan

Job summary

Consumers Credit Union seeks a Loves Park Branch Manager to lead two Illinois branches and 8 direct reports. You’ll drive profitability, member experience, and compliance while coaching a team and coordinating across departments.

You’ll oversee staffing, budgets, and branch operations, with a focus on service excellence and community engagement. This role requires travel between branches as needed and full‑time availability in a banking environment.

Qualifications

• H.S. Diploma or Equivalency is required.
• 5 to 8 years of experience in business management, customer service, retail
• 2+ years being in financial services
• 2+ years of people management experience
• Successful with team development, coaching, leadership, communication and management skills, with a true passion for service.
• Ability to drive between branches for coverage and oversight.
• Flexibility to work full time (40-45 hrs/week) and manage the branch to open, close, and operate according to these hours: Mon-Friday 8:00 am-6:00 pm
• Keys to success include service orientation, consultancy mindset, accountability, and advocacy for CCU values.

Responsibilities

• Manage branch profitability performance including KPIs, market share analysis, and margins.
• Ensure exceptional member experience levels contributing to overall satisfaction and NPS.
• Oversee operational efficiencies for cash controls, transaction accuracy, and safety.
• Develop and implement sales campaigns with marketing and other departments.
• Assess and implement strategies from member survey results to improve experience.
• Use reports to track metrics and drive improvements toward goals.
• Meet with team to review sales and service performance and coach as needed.
• Ensure compliance with regulatory guidelines.
• Monitor coaching for quality control and audit findings; mitigate issues.
• Serve as management lead for member escalations.
• Ensure policies and procedures are followed.
• Communicate organizational updates including campaigns and HR changes.
• Evaluate staffing, budget, and technology adoption to serve members.
• Coach and develop staff, including onboarding and career development planning.

Skills

People management

Team development

Coaching

Communication

Leadership

Customer service

Education

High School Diploma or Equivalency

Job description

Consumers Credit Union seeks a Loves Park Branch Manager to lead two Illinois branches and 8 direct reports. You’ll drive profitability, member experience, and compliance while coaching a team and coordinating across departments.

You’ll oversee staffing, budgets, and branch operations, with a focus on service excellence and community engagement. This role requires travel between branches as needed and full‑time availability in a banking environment.