Senior Branch Operations & Member Experience Lead

Anheuser-Busch Employees' Credit Union (ABECU); St. Louis (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

Together Credit Union is seeking a Senior Branch Operations Specialist to develop relationships with retail branch teams and optimize operational processes while understanding credit union operations and offering financial guidance to empower members.

The role involves collaborating across departments, onboarding new staff, and supporting branch leadership to achieve objectives, including driving growth through member interactions and community outreach.

Qualifications

• H.S. Diploma or GED required.
• Minimum 5 years of relevant experience in financial services, including cash handling, customer service, and fintech platforms.

Responsibilities

• Collaborates with departments to identify areas of improvement, implementing best practices and maintains operational integrity.
• Assists with onboarding new employees and provides ongoing on-the-job training to branch employees.
• Works with branch managers to remediate performance deficiencies, to include training branch team members.
• Serves on committees and task forces for special projects related to creating and implementing new branch technology, due diligence, initiation, planning, execution, and closing stages.
• Documents project scope, objectives, requirements, and deliverables that support business goals in collaboration with stakeholders.
• Works universally and collaboratively in the personal service counselor role as needed to achieve overall branch objectives.
• Acts as a point of contact for retail branch operations employees in absence of management.
• Engages with membership teams to build relationships, identify financial needs and opportunities, and provides relevant product recommendations to members.
• Performs financial (or cash and monetary instrument) transactions and initiates and completes all assigned phases of savings and lending in an efficient and accurate manner; maintains responsibility for daily balance of cash drawer.
• Proactively follows up on existing and potential membership appointments and loan leads.
• Promotes Credit Union growth through outbound calls, community outreach, and networking.
• Maintains current knowledge of Credit Union products and services, procedures, policies, promotions and integrates them into daily activities and member conversations.

Skills

Customer service

Cash handling

Financial technology

Interpersonal skills

Education

H.S. Diploma or GED

Job description

Together Credit Union is seeking a Senior Branch Operations Specialist to develop relationships with retail branch teams and optimize operational processes while understanding credit union operations and offering financial guidance to empower members.

The role involves collaborating across departments, onboarding new staff, and supporting branch leadership to achieve objectives, including driving growth through member interactions and community outreach.