Branch Operations Lead (Lending & Member Services)

Profed Federal Credit Union; Kendallville (IN); On-site; USD 42,000 - 65,000; Full time

Job summary

Profed Federal Credit Union is seeking an organized branch professional to assist the Branch Manager with daily operations, lending, and staff supervision. You will handle member transactions, promote products, and ensure accurate, courteous service.

You will conduct loan interviews, process applications, closings, and provide financial counseling while maintaining cash controls and promoting a positive member experience at our Kendallville branch.

Qualifications

• Knowledge of credit union products and services.
• Ability to analyze financial information and make decisions.
• Strong communication and leadership skills.

Responsibilities

• Provide assistance to the Branch Manager in all areas of branch operations, loan activities, and staff supervision as needed
• Conduct loan interviews and process loan applications and documentation
• Perform loan closings and disbursements
• Provide financial counseling for members
• Recognize member needs and satisfy them with the appropriate credit union products and services
• Execute member transactions and provide general information in an accurate, efficient, and courteous manner
• Maintain proper control of assigned cash, corresponding transactions, and credit union documentation
• Additional duties as assigned

Skills

Credit union products

Lending procedures

Sound judgment

Customer service

Job description

Profed Federal Credit Union is seeking an organized branch professional to assist the Branch Manager with daily operations, lending, and staff supervision. You will handle member transactions, promote products, and ensure accurate, courteous service.

You will conduct loan interviews, process applications, closings, and provide financial counseling while maintaining cash controls and promoting a positive member experience at our Kendallville branch.