Technical Customer Success Manager – Field Support

Find a- Textron; Augusta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Textron Specialized Vehicles Inc. is seeking a Customer Success Manager to serve as the primary care contact for escalated technical issues, provide onsite troubleshooting, and support end-user customers across golf cars, turf-care equipment, and related products.

You will collaborate with engineering and product teams, document field observations, train customers and dealers, and travel to customer sites as needed to ensure timely issue resolution and customer satisfaction.

Qualifications

• Bachelor's degree in Engineering, CS, IT, Business or related field required.
• 3+ years of experience in customer support, field service, or technical troubleshooting.
• Ability to learn proprietary product software and connected-vehicle or equipment systems.

Responsibilities

• Serve as the primary customer care contact for escalated technical issues and provide timely, professional support.
• Perform onsite troubleshooting of vehicle, software, connectivity, and system integration concerns.
• Provide hands-on software support including system configuration, diagnostics, and software updates.
• Communicate issues and resolution status to stakeholders; coordinate with product teams for field feedback.
• Document issues, troubleshooting steps, and recommended improvements in support systems.
• Train customers, dealers, and internal teams on software functionality and best practices.
• Analyze recurring issues to suggest product design and service process improvements.
• Travel to customer sites as needed for installations and issue resolution.

Skills

Microsoft Office

CRM systems

Diagnostic tools

Remote support

Software configuration

Proprietary software

3+ years experience

Education

Bachelor's degree in Engineering, Computer Science, Information Technology, Business

Job description

Textron Specialized Vehicles Inc. is seeking a Customer Success Manager to serve as the primary care contact for escalated technical issues, provide onsite troubleshooting, and support end-user customers across golf cars, turf-care equipment, and related products.

You will collaborate with engineering and product teams, document field observations, train customers and dealers, and travel to customer sites as needed to ensure timely issue resolution and customer satisfaction.