Branch Operations & Lending Lead — Assistant Manager

TruNorth Bank; Stoughton (MA); On-site; USD 36,000 - 41,000; Full time

Job summary

TruNorth Bank in Stoughton, MA, is seeking an Assistant Branch Manager to jointly oversee daily branch operations and the customer experience. You will assist in hiring, coaching the team, and maintaining branch performance in line with bank policies.

The role requires 2+ years in customer service and supervisory experience, with a bonus for prior Assistant Branch Manager exposure. Strong communication and leadership are essential to promote superior service and drive growth.

Qualifications

• Associates degree or equivalent coursework.
• 2+ years in customer service or sales.
• 2+ years of supervisory experience.
• Prior Assistant Branch Manager experience is a plus.
• Fluency in a second language is a plus.

Responsibilities

• Oversee daily branch functions and customer experience.
• Assist Branch Manager and provide leadership to the branch team.
• Hire and coach staff; maintain open lines of communication.
• Ensure compliance with bank policies and regulatory requirements.
• Support branch security and training initiatives.

Skills

Customer service

Sales

Leadership

Communication

Bilingual (preferred)

Education

Associates degree or equivalent

Tools

Microsoft Office

Job description

TruNorth Bank in Stoughton, MA, is seeking an Assistant Branch Manager to jointly oversee daily branch operations and the customer experience. You will assist in hiring, coaching the team, and maintaining branch performance in line with bank policies.

The role requires 2+ years in customer service and supervisory experience, with a bonus for prior Assistant Branch Manager exposure. Strong communication and leadership are essential to promote superior service and drive growth.