Branch Operations Leader: Customer Experience

Tri City National Bank; Milwaukee (WI); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

401(k) with company match

Tuition reimbursement

Medical, dental, and vision coverage

Paid vacation

Job summary

Tri City National Bank in Milwaukee seeks an Assistant Branch Manager to oversee daily branch operations, support tellers, and drive exceptional customer experiences. You will coach staff, ensure policy compliance, and promote banking solutions while maintaining security and efficiency.

The role requires 2+ years of supervisory bank experience, strong service orientation, and the ability to handle high-stress situations. Travel may be required; a high school diploma is mandatory.

Qualifications

• High school diploma or equivalent.
• 2+ years of supervisory experience in a bank setting.
• Strong customer service, communication, and problem-solving skills.
• Ability to handle high-stress situations and make quick decisions.
• Knowledge of banking policies and procedures.
• Ethical team player with attention to detail.
• Willingness to travel and attend required meetings.

Responsibilities

• Oversee all branch operations, including vault management, wire transfers, ATM functions, and teller transactions.
• Build strong customer relationships and proactively promote banking products to meet clients’ financial needs.
• Coach, develop, and provide regular feedback to employees; conduct performance reviews to support growth.
• Train team members on bank products, services, and procedures.
• Deliver exceptional customer service by promptly handling inquiries and resolving issues.
• Ensure branch security, regulatory compliance, and audit readiness.
• Maintain a polished, professional appearance and clear communication in all interactions.

Skills

Customer service

Communication

Problem solving

Banking policies

Travel

Education

High school diploma

Job description

Tri City National Bank in Milwaukee seeks an Assistant Branch Manager to oversee daily branch operations, support tellers, and drive exceptional customer experiences. You will coach staff, ensure policy compliance, and promote banking solutions while maintaining security and efficiency.

The role requires 2+ years of supervisory bank experience, strong service orientation, and the ability to handle high-stress situations. Travel may be required; a high school diploma is mandatory.