Branch Operations Leader — Grow Teams & Elevate Customer Experience

Tri City National Bank; Greendale (WI); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

401(k) with company match

Tuition reimbursement

Medical, dental, and vision coverage

Paid vacation and more!

Job summary

Tri City National Bank seeks an Assistant Branch Manager in Greendale, WI to oversee daily branch operations, support teller transactions, and ensure exceptional customer experience. You will develop and train team members, maintain compliance with bank policies, and drive operational efficiency throughout the branch.

The role offers a competitive hourly compensation and opportunities for growth within a team-focused community bank environment.

Qualifications

• 2+ years of supervisory experience in a bank setting.
• Strong customer service, communication, and problem-solving skills.
• Ability to handle high-stress situations and make quick decisions.
• Knowledge of banking policies and procedures.
• Ethical team player with attention to detail.
• Willingness to travel and attend required meetings.

Responsibilities

• Oversee all branch operations, including vault management, wire transfers, ATM functions, and teller transactions.
• Build strong customer relationships and proactively promote banking products to meet clients’ financial needs.
• Coach, develop, and provide regular feedback to employees; conduct performance reviews to support growth.
• Train team members on bank products, services, and procedures.
• Deliver exceptional customer service by promptly handling inquiries and resolving issues.
• Ensure branch security, regulatory compliance, and audit readiness.
• Maintain a polished, professional appearance and clear communication in all interactions.

Skills

Customer service

Communication

Problem-solving

Team leadership

Decision making

Adaptability

Education

High school diploma or equivalent

Job description

Tri City National Bank seeks an Assistant Branch Manager in Greendale, WI to oversee daily branch operations, support teller transactions, and ensure exceptional customer experience. You will develop and train team members, maintain compliance with bank policies, and drive operational efficiency throughout the branch.

The role offers a competitive hourly compensation and opportunities for growth within a team-focused community bank environment.